TERMS OF SERVICE

Luxdessence Nigeria

Effective Date: June 29, 2025

1. ACCEPTANCE OF TERMS

By accessing or using the Luxdessence website, mobile application, or services (collectively, the “Services”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our Services.

2. ABOUT LUXDESSENCE

Luxdessence is a luxury perfume retailer operating physical stores across Nigeria and providing online shopping services. We specialize in authentic designer fragrances, niche perfumes, and luxury beauty products.

Company Information:

  • Business Name: Luxdessence Nigeria
  • Registration: [Company Registration Number]
  • Address: [Physical Address], Nigeria
  • Contact: [Phone Number] | [Email Address]

3. ELIGIBILITY AND ACCOUNT REGISTRATION

3.1 Age Requirement

You must be at least 18 years old to use our Services or make purchases. By using our Services, you represent that you meet this age requirement.

3.2 Account Creation

To access certain features, you may create an account using:

  • Email registration
  • Facebook Login integration
  • Other available social media platforms

3.3 Account Responsibility

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Providing accurate and current information
  • Notifying us immediately of any unauthorized use

4. FACEBOOK LOGIN INTEGRATION

4.1 Third-Party Authentication

When you use Facebook Login, you authorize us to:

  • Access your basic Facebook profile information
  • Use your Facebook credentials for authentication purposes
  • Link your Facebook account to your Luxdessence account

4.2 Data Collection via Facebook

We may collect:

  • Name and profile picture
  • Email address
  • Public profile information
  • Friends list (if permissions granted)

4.3 Facebook Terms Compliance

Your use of Facebook Login is also subject to Facebook’s Terms of Service and Privacy Policy. We are not responsible for Facebook’s policies or practices.

5. PRODUCTS AND SERVICES

5.1 Product Information

We strive to provide accurate product descriptions, prices, and availability. However:

  • Product images may not reflect exact colors or sizes
  • Prices are subject to change without notice
  • Product availability may vary between online and physical stores

5.2 Authenticity Guarantee

All products sold by Luxdessence are authentic and sourced from authorized distributors. We guarantee the authenticity of every product we sell.

5.3 Age-Restricted Products

Some products may have age restrictions. You must be of legal age to purchase such items in Nigeria.

6. ORDERING AND PAYMENT

6.1 Order Process

  • Orders are subject to acceptance and availability
  • We reserve the right to refuse or cancel orders
  • Order confirmation does not guarantee product availability

6.2 Pricing and Taxes

  • All prices are in Nigerian Naira (NGN)
  • Prices include applicable taxes unless otherwise stated
  • Additional fees may apply for delivery or special services

6.3 Payment Methods

We accept:

  • Debit/Credit cards
  • Bank transfers
  • Mobile money payments
  • Cash on delivery (where available)
  • Other payment methods as specified

6.4 Payment Security

We use secure payment processing systems. However, you are responsible for the security of your payment information.

7. SHIPPING AND DELIVERY

7.1 Delivery Areas

We deliver within Nigeria to areas serviced by our logistics partners.

7.2 Delivery Times

  • Standard delivery: 3-7 business days
  • Express delivery: 1-3 business days
  • Delivery times may vary based on location and product availability

7.3 Shipping Costs

Shipping costs are calculated at checkout based on delivery location and selected shipping method.

7.4 Risk of Loss

Risk of loss transfers to you upon delivery to the specified address.

8. RETURNS AND EXCHANGES

8.1 Return Policy

  • Returns accepted within 14 days of delivery
  • Products must be unused, in original packaging
  • Original receipt or proof of purchase required
  • Certain products may be non-returnable for hygiene reasons

8.2 Exchange Process

  • Exchanges subject to product availability
  • Size or scent exchanges may incur additional fees
  • Defective products will be exchanged at no charge

8.3 Refund Processing

  • Refunds processed within 7-14 business days
  • Refunds issued to original payment method
  • Shipping costs are non-refundable unless product is defective

9. INTELLECTUAL PROPERTY

9.1 Ownership

All content on our Services, including text, graphics, logos, and software, is owned by Luxdessence or our licensors and protected by intellectual property laws.

9.2 Limited License

You are granted a limited, non-exclusive license to access and use our Services for personal, non-commercial purposes.

9.3 Restrictions

You may not:

  • Reproduce, distribute, or create derivative works
  • Use our content for commercial purposes without permission
  • Reverse engineer or attempt to extract source code

10. USER CONDUCT

10.1 Prohibited Activities

You agree not to:

  • Violate any applicable laws or regulations
  • Impersonate any person or entity
  • Transmit harmful, offensive, or illegal content
  • Interfere with the operation of our Services
  • Attempt unauthorized access to our systems

10.2 Content Submission

If you submit content (reviews, comments, etc.):

  • You grant us a non-exclusive right to use such content
  • Content must be accurate and not violate others’ rights
  • We reserve the right to remove any content

11. PRIVACY AND DATA PROTECTION

11.1 Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your information.

11.2 Data Compliance

We comply with applicable Nigerian data protection laws and regulations.

11.3 Communication Consent

By using our Services, you consent to receive communications from us via email, SMS, or other means regarding your orders, account, and promotional offers.

12. DISCLAIMERS AND LIMITATIONS

12.1 Service Availability

We strive to maintain continuous service availability but do not guarantee uninterrupted access.

12.2 Limitation of Liability

To the maximum extent permitted by law, Luxdessence shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, data, or business opportunities
  • Damages exceeding the amount paid for the relevant product or service

12.3 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control.

13. INDEMNIFICATION

You agree to indemnify and hold harmless Luxdessence from any claims, damages, or expenses arising from your use of our Services or violation of these Terms.

14. GOVERNING LAW AND DISPUTE RESOLUTION

14.1 Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria.

14.2 Dispute Resolution

Any disputes shall be resolved through:

  1. Good faith negotiation
  2. Mediation (if negotiation fails)
  3. Arbitration or Nigerian courts (as applicable)

14.3 Jurisdiction

You consent to the jurisdiction of Nigerian courts for any legal proceedings.

15. MODIFICATIONS AND TERMINATION

15.1 Terms Modifications

We may modify these Terms at any time. Continued use of our Services constitutes acceptance of modified Terms.

15.2 Service Termination

We may terminate or suspend your access to our Services at our discretion, with or without cause.

15.3 Effect of Termination

Upon termination, your right to use our Services ceases, but these Terms’ provisions regarding liability, indemnification, and dispute resolution survive.

16. GENERAL PROVISIONS

16.1 Entire Agreement

These Terms constitute the entire agreement between you and Luxdessence regarding use of our Services.

16.2 Severability

If any provision is deemed invalid, the remaining provisions remain in full force and effect.

16.3 Waiver

Failure to enforce any provision does not constitute a waiver of that provision.

16.4 Assignment

You may not assign these Terms without our consent. We may assign our rights and obligations.

17. CONTACT INFORMATION

For questions about these Terms of Service, please contact us:

Luxdessence Nigeria

  • Email: legal@luxdessence.com
  • Phone: +234
  • Address: 47 Adeola Odeku St, Victoria Island, Lagos 106104, Lagos, Nigeria
  • Website: www.luxdessence.ng

Last Updated: June 29, 2025

By using Luxdessence Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.